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1

Identifying the Determinants of Customer Retention in a Developing Country Context

Kassim, Norizan Mohd, Ismail, Salaheldin, Abdullah, Nor Asiah

Journal:

International Journal of Customer Relationship Marketing and Management

Year:

2010

File:

PDF, 562 KB

2010

2

Non-academic service quality: comparative analysis of students and faculty as users

Sharif, Khurram, Kassim, Norizan Mohd

Journal:

Journal of Marketing for HIGHER EDUCATION

Year:

2012

Language:

english

File:

PDF, 211 KB

english, 2012

3

Telecommunication Industry in Malaysia: Demographics Effect on Customer Expectations, Performance, Satisfaction and Retention

Kassim, Norizan Mohd

Journal:

Asia Pacific Business Review

Year:

2006

Language:

english

File:

PDF, 181 KB

english, 2006

4

Customer retention measurement in the UAE banking sector

Mohd Kassim, Norizan, Souiden, Nizar

Journal:

Journal of Financial Services Marketing

Year:

2007

Language:

english

File:

PDF, 197 KB

english, 2007

5

Service quality: gaps in the Malaysian telemarketing industry

Norizan Mohd Kassim, Jamil Bojei

Journal:

Journal of Business Research

Year:

2002

Language:

english

File:

PDF, 99 KB

english, 2002

6

Measuring perceived service quality in Qatari Islamic banks

Abdullah, Abdel Kader Mohamed Ahmed, Kassim, Norizan Mohd

Journal:

Journal for International Business and Entrepreneurship Development

Year:

2009

Language:

english

File:

PDF, 119 KB

english, 2009

7

Investigating the complex drivers of loyalty in e‐commerce settings

Mi Dahlgaard‐Park, Su, Mohd Kassim, Norizan, Ismail, Salaheldin

Journal:

Measuring Business Excellence

Year:

2009

Language:

english

File:

PDF, 359 KB

english, 2009

8

Domains of Living and key demographics

Sharif, Khurram, Kassim, Norizan, Faisal, Mohd Nishat

Journal:

Asia Pacific Journal of Marketing and Logistics

Year:

2019

Language:

english

File:

PDF, 283 KB

english, 2019

9

The influence of attraction on internet banking: an extension to the trust‐relationship commitment model

Mohd Kassim, Norizan, Kader Mohammed Ahmed Abdulla, Abdel

Journal:

International Journal of Bank Marketing

Year:

2006

Language:

english

File:

PDF, 227 KB

english, 2006

10

Effects of institutional reform on corporate image and value in a developing country context

Mohd Kassim, Norizan, Najdawi, Mohamad, Al Azmeh, Zeina, Sadiq, Hissa

Journal:

Measuring Business Excellence

Year:

2010

Language:

english

File:

PDF, 122 KB

english, 2010

11

Service Quality: Gaps in the College of Business

Kassim, Norizan Mohd, Zain, Mohamed

Journal:

Services Marketing Quarterly

Year:

2010

Language:

english

File:

PDF, 123 KB

english, 2010

12

Impact of skill on bi-dimensional trust within small-to-medium sized enterprises upstream relationships

Sharif, Khurram, Kassim, Norizan, Faisal, Mohd. Nishat, Zain, Mohamed

Journal:

EuroMed Journal of Business

Year:

2020

File:

PDF, 322 KB

2020

13

Product status signaling as mediator between materialism and product satisfaction of Saudis and Malaysians

Kassim, Norizan Mohd, Bogari, Naima, Salamah, Najah, Zain, Mohamed

Journal:

Social Behavior and Personality An International Journal

Year:

2016

Language:

english

File:

PDF, 111 KB

english, 2016

14

Effect of selfâperceived cognitive factors on entrepreneurship development activities: An empirical study from Oman global entrepreneurship monitor survey

Al Mamari, Fatema, Mondal, Swadhin, Al Shukaili, Abdullah, Kassim, Norizan Mohd

Journal:

Journal of Public Affairs

Year:

2020

File:

PDF, 753 KB

2020

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